培训资料1-3(王德荣(3个PPT)

资料简介：3、全員參與All personnel must be trained in TQM, SPC, and other appropriate skill.People must be empowered at the lowest possible level to perform processes on a optimum manner.
4、持續的業務與生產改善

5、供應商是夥伴The focus should be on quality and life-cycle costs rather than price.Supplier should be few in number so that true partnering can occur. 6、建立績效評估制度These measures should be posted for everyone to see.

Q=P/Ewhere Q = quality P = performance E = expectations
The dimensions of Quality-slide projectorPerformance, Features, Conformance, Reliability, Durability, Service, Response, Aesthetics, Reputation


1924-W. A. Shewhart of Bell Telephone laboratories – statistical chart
H. F. Dodge and H. G. Roming– acceptance sampling
1946, the American Society for Quality Control was formed. （ASQ）
1950- W. Edwards Deming and Japanese
1980- statistical process control（SPC）The Malcolm Baldrige National Quality Award

1. Create and Publish The Aims and Purposes of the Organization
2. Learn the New PhilosophyA. Organization must seek never-ending improvement and refuse to accept nonconformance.B. Customer satisfaction is the number one priority.C. The organization must concentrate on defect prevention rather than defect detection.
3. Understand the Purpose of InspectionA. Mass inspection is costly and unreliable.B. It should be replaced by never-ending improvement using statistical techniques.